Route Insurance
Due to the ever growing problem of missing packages we require the purchase of Route Insurance for the following criteria:
• Orders over $150
• Orders of UGG products
• Orders of Sprayground products
Orders without are subject to cancellation and will not be shipped.
Please check below to see how to make sure you add Route Protection to your order
1) Make sure that Route Protection is checked on. If you don't see the option, hover your mouse over Update Cart and it should pop up.
2) After doing so click update cart.
3) If you're still unable to do so please try using a different browser and refreshing the page.
Unfortunately we have experienced too many issues and must adhere to this policy. By having your shipment insured through Route you will be ensured a peace of mind in your order as Route will provide a fast refund or reorder the item on your behalf if available so that you receive what you paid for. If a replacement is unavailable you will be refunded the total amount in a prompt manner.
To learn more about Route Insurance please check out their website.
Shipping Protection gives you peace of mind while saving you time and money.
• Shipping protection
Coverage in case your package is damaged in transit, stolen, or doesn't arrive.
• Instant Issue Resolution
Get a refund or replacement in just a few clicks.
• 24/7 Claim Support
Route is here for you whenever an issue arises - with an average response time of under an hour.